SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FeederForPets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://feederforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm upset about the late delivery, but the ball looks in good condition.
Took 2 sizes. for 25 kg dog l fit more than m size, like the size of tennis ball.
It is resistant
They are excellent for my American Pitbull Terrier dogs.
True to the advertisement
durable and of excellent quality
for comparison, S from the previous order, and M from this one
Good hard rubber ball. My dog has a hard time chewing and destroying it. It's not indestructible, but if it's big enough, it can last a long time. I'm talking about the ball, of course.
Very solid but elestic as well. Hope will last long for chawter dog
Ok! .
Small size is suitable for a 4.7kg Yorkie. The ball is quite weighty, but feels nice to play with.
Solid, bounces well, my dog seems to like it.
Amazing balls for american staffie they bounce great. Chewer proof. Absolutely happy with my purchase. Shall buy again for sure!!! Great price too!!! Bought a red blue and an orange one
Great product, my dog love it
Really happy with this toy. The rubber is durable , . Size is accurate according to pics, rolls well and looks exactly like the pictures. Colors are nice and well packed. My pet loves it! Very good value for the price, i would definitely order again and recommend this seller
The ball is quite heavy and bounces a lot; it was well worth the price and my dog loved it. I highly recommend buying it, but due to its weight, it still seems a bit dangerous to play with in small spaces.
good ball, solid and heavy, ideal for dogs that like to bite
My dog very very very like it so much i love it much
It's been 2 weeks and the ball hasn't been damaged
Hard, small. I order these not for the first time. Everything is fine.
A very nice ball for my dog. It's a bit too big, but I could have gotten a smaller one.
Good and bouncy with a nice weight too. Let's test by the dog and see how long it lasts.
Quite durable, size as advertised 👌💯
This is not the first time I order such a product. Less hard, but still not enough.
They are hard and heavy, not the most suitable for playing at home but they are very good, my dog loves them and they last a long time.
My dog loved it, she jumps a lot and feels it's hard but not to hurt her teeth, good size for a small dog.
Nice quality, hard rubber, not those cheap ones that are destroyed in minutes. My dog loves it.
Good ball, just a little smaller than expected
A wonderful ball, the dog really likes it. It chases after it like a fool, unable to bite it. I'm ordering again, but in red because the previous green one is hard to find in tall grass and bushes.
Excellent
This photo was taken after a month of using this ball with a 35-kilogram American Staffordshire, 7 years old. The ball is excellent and still intact. It doesn't jump very well, but the rubber is soft and very durable. I recommend purchasing it.
The ball is very large and heavy. The American staff dog cannot chew it through, but over time it will still work. The neighbors downstairs are horrified by the ball falling.
Very good!
It's huge and perfect! Exactly what I was looking for!
delivered quickly. good quality. fully matches the description. I am satisfied.
Super durable ball for pet use with good teeth, high quality and durability. My pet is happy with this purchase :)