We want you to be happy with your order. This policy explains how returns, refunds, and cancellations work at FeederForPets.
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, refund, or other resolution.
If tracking shows no movement for an extended period or your order does not arrive within the estimated delivery window, contact us and we will investigate with the carrier or supplier.
For hygiene and safety reasons, certain items (such as opened grooming or hygiene products) may not be eligible for return unless defective. Any such restrictions will be noted on the relevant product page.
Unless the item was damaged, defective, or incorrect, the customer is generally responsible for return shipping costs. We will confirm this with you before you send anything back.
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within a reasonable time. Depending on your bank or card provider, it may take additional time for the refund to appear.
If you need to cancel an order, contact us as soon as possible. We can only guarantee a cancellation if the order has not yet entered processing or shipped; once fulfillment has started, the order may need to be handled as a return instead.
If you have any concern about an order, please contact us directly first so we can resolve it. We aim to work with every customer in good faith to reach a fair outcome.
For any return, refund, or cancellation request, please visit our Contact Us page.
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